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Canterbury District Watch conflict management training

25 June 2017

Canterbury District Watch BCRP has held two conflict management training events for its members this Spring. The partnership was responding to enquiries and concerns by members about how to to deal with potential conflict in a way that was effective and enhanced staff safety.


The partnership worked with Mission Training, part of a local security company and partnership member, to put together one hour presentations in two parts. Firstly, an understanding of issues and triggers of confrontation, then providing techniques for de-escalation. These included, verbal and non-verbal encounters, and basic ‘break away’ skill’s if grabbed.  


The pre-booked sessions were held at a local hotel in the city centre over two days, extending into the early evening. Ninety-three members of staff from a variety of business attended in groups of 8-12. They included retail assistants, bar staff and street pastors. Feed-back comment from those participating, included: 


“efficient and effective techniques delivered in an interactive way.”


“it was extremely eye opening and will help me in situations at work.”


“the calm manor it was presented mirrored how a situation should be dealt with and how to present yourself."


“very useful techniques for everyday safety, in and out of work.”


District Watch manager Dave Brenchley said, “our membership wanted some basic information in bite-sized sessions, so that businesses could release staff. The places went like hot cakes and would hope to put more sessions on in the future. It’s clear there is a demand for this type of training. Attendees ranged from late teens to people in their 70s and all coped well with practical break away techniques. It was fun, but really useful information was delivered to help provide staff with practical information and techniques to deal more confidently with conflict and difficuly situations safely.”


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